Collections Supervisor | Northeast, WI

ERG Banking/Credit Union Opportunities

Collections Supervisor | Northeast, WI

The job description featured below is just a small snapshot of this role! We’d love the opportunity to tell you more about this client’s culture, strong industry reputation, and exciting growth plans for this position and the company over the next few years – so give us a call today to discuss at 920.996.9700!

Essential Responsibilities:

  • Assists members in person and by telephone by operating an online teller terminal to view their accounts and help determine payment arrangements.
  • Quickly and accurately processes the information necessary to obtain payment through small claims court and approves all small claims court filings.
  • Prepares the paperwork necessary to obtain payment on account, including but not limited to right-to-cures.
  • Talks with members about their debts and financial concerns, and assists them in making payment arrangements including, but not limited to refinancing their loan.
  • Oversees the collection of NSF checks for the various branch offices.
  • May train new employees in collection techniques, filing of money and Replevin judgments.
  • Researches and reviews laws and regulations that may affect the collection procedures and/or department. Also responsible for the preparation and proposal of collection policies and procedures.
  • Processes bankruptcies and cross-trains Collection Department staff in the process of bankruptcy filings.
  • Prepares reports for VP/AVP – Consumer Lending, VP/AVP – Mortgage Lending, President, and Board of Directors.
  • Focuses on the development of staff, including overseeing and participating in training and cross-training, employee motivation and discipline, completing annual performance appraisals, recommending salary adjustments and promotions, and directing any staff meetings. Also sets examples for and encourages the concept of member advocacy.
  • Responsible for the overall functionality and appearance of the department, including safety and security concerns.
  • Maintains an effective knowledge of our products and services and has the ability to help members determine the suitability of those products.
  • Makes recommendations to the VP/AVP – Consumer Lending and the VP/AVP – Mortgage Lending on any accounts that may require being charged off. Makes recommendations on accounts that may require legal action.
  • Operates the department with direction from the Management Team on how it fits into the organizational plan. Seeks innovative solutions for business issues.
  • Monitors the delinquency figures and looks for ways to improve deficiencies and reports these to the Management Team.
  • Makes recommendations to the Accounting Department relative to adjusting loan loss reserves to better reflect anticipated losses.
  • Approves all repossessions.
  • Responsible for the marketing and sale of repossessed collateral, including but not limited to real estate and new/used vehicles.
  • Works with other departments to resolve credit reporting, due dates, and various other member questions and concerns and assists other departments as when needed.
  • Leads and mentors the department in both Member Advocacy and Employee Advocacy, striving to uphold the company’s mission when working with members and branches on resolving collections issues.
  • Performs miscellaneous duties as assigned by the VP/AVP – Consumer Lending.

Necessary Experience and Qualifications:

  • Ability to read, write, and comprehend detailed and sometimes technical instructions, short correspondence, and memos and ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education, coupled with four years of post-high-school education.
  • Ability to operate an online computer terminal (including a good working knowledge of the core computer system and E-Mail), and add machines normally acquired through a basic course or one to three months of on-the-job experience.
  • Working knowledge of the products, services, and procedures needed to read and comprehend transactions as normally acquired through three to six months of on-the-job experience, at least one of which is with the Credit Union. Plus requires detailed knowledge of the various functions supervised by this position as normally acquired through six to twelve months of on-the-job experience.
  • Ability to concentrate and pay close attention to detail for over ninety percent of work time. Must be able to closely examine legal documentation. Requires a very high degree of accuracy.
  • Analytical ability necessary to research and resolve payment eligibility questions and help make decisions in the best interest of the credit union and the member.
  • Interpersonal skills are necessary to deal effectively and efficiently with a diverse group of members and employees in stressful situations. Requires communication/listening skills necessary to effectively obtain the necessary information to make payment eligibility decisions.

Work Environment and Physical Requirements:

  • Office environment with moderate level of noise.
  • Frequent use of telephone, copier, computer, fax machine and other office machines.
  • Prolonged sitting or standing.
  • Frequent mental and visual concentration.
  • Minimal lifting of up to 25 pounds.

Recruiter Contact Info

Jessica Jacklin
Director of Talent – Executive Search
[email protected]


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